Support

We answer every message within two business days.

Contact us

Use the contact form and choose “App support”. Tell us your app version, your macOS version and the hardware involved. If something went wrong during a show, describe what you were doing right before it happened — that is usually enough for us to reproduce it.

System requirements

• A Mac running macOS 14 or later.
• Apple silicon recommended for 4K and multi-camera work.
• A wired network connection for NDI sources.

Common questions

My camera does not appear in the app.
Check that the camera and the Mac are on the same network, and that the camera's control protocol is switched on. PTZ heads often ship with VISCA over IP disabled.

NDI sources are stuttering.
NDI needs real bandwidth. Use a wired gigabit connection and avoid Wi-Fi for anything above HD.

How do I get a refund?
Purchases made through the App Store are handled by Apple. Request a refund at reportaproblem.apple.com.

Can I use one licence on several Macs?
Yes, on any Mac signed in to the same Apple Account.